Delivery Information
Free UK Standard Delivery on orders over £50
UK Mainland
• Standard (3–5 working days): £3.99
• Next Working Day (order pre-1pm Mon–Fri):* £5.99
Northern Ireland & Isle of Man
(5–7 working days): £6.99
Channel Islands
(7–9 working days): £14.99
Europe
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Spain & Sweden.
DPD, 7–9 days: €19.99
Important Delivery Notes
• During busy periods, Next Day Delivery may be unavailable and Standard Delivery may take longer.
• We cannot change delivery addresses once an order has been placed. We’ll always try, but orders are processed immediately - please double-check your details before confirming.
• All duties & taxes are included - no extra charges.
• Some postcode exclusions apply.
• We cannot currently deliver to BFPO addresses.
• Next Working Day delivery cannot always be guaranteed.
• EU customers: We are unable to process orders of €150+. You can still shop by placing multiple smaller orders (shipping charged per order).
Returns Policy
We want you to be completely happy with your purchase. Here’s how returns work:
• Returns must be made within 30 days of purchase.
• You must submit a return request online through your account before sending anything back.
• Checked out as a guest? Create an account using your order email.
• Once approved, you have 7 days to send your items back.
• Items must be unused, unworn, unwashed and unaltered, with original tags attached.
• We cannot offer exchanges - please place a new order for a different size.
• Please note that delivery fees are not refundable.
UK Returns
• Once approved, you’ll receive a link to our returns portal.
• Download the digital barcode and take your return to the drop-off point.
• Keep your tracking number until your refund is processed.
• A £2.99 deduction applies for shipping and processing.
• Please allow up to 14 working days after we receive your return for processing.
• Refunds can take 5–7 working days to appear in your account.
International Returns
• Returns must be sent at your own cost via a recorded or signed-for service.
• Loungeable is not responsible for lost return parcels.
• Please return to:
Continental Textiles Returns
CK Fulfilment
Units 7C/D, Moorland Gate Business Park
Chorley, PR6 9FE
United Kingdom
For any queries, contact customerservice@loungeable.co.uk.